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Payments and reports

Payments, refunds, reports, payouts, fees and chargebacks.

• Payments and refundsPayment lifecycle, refund behaviour, and failed payments.
• ReportingThe monthly report, exports, booking statistics, payment overview, gift card reports, and payout reconciliation.
• Periode fees and invoicesWhat is deducted from Adyen payments, what the monthly invoice contains, how VAT and SMS are charged, and how accounts that are not on Adyen yet are invoiced.
• Chargebacks, fraud and notificationsHow Periode notifies you about disputes, where to find the Adyen disputes list, and what to do when a card payment is reported as fraud or charged back.
• Adyen onboarding documentsHow to complete Adyen onboarding without rejections: which identity, company registration, and bank account document to upload, and the country- and bank-specific details that trip merchants up.