Adyen onboarding documents

When your payments move to Adyen, you complete a short onboarding so Adyen can verify your business and pay out to your account. Most onboardings that stall do so for one reason: the wrong document was uploaded, or the document did not exactly match the details typed into the form. This guide shows which document to use and how to get each one right the first time.

You start the setup under Settings > Means of payment. You do not move everything at once: Periode migrates gift cards or a single location first, confirms it works, and then moves the rest.

How the setup works

The onboarding has a few short steps in Periode, and then one form hosted by Adyen where the documents are uploaded.

1. Business details

   • Country, legal name, web address, and industry code.
   • The legal name must be exactly the registered name of the business, because every uploaded document is checked against it.

2. Contact and address

   • Shopper statement (the text shown on the customer's card statement), phone number, and the business address.

3. Adyen form

   • Select Open form to open Adyen's own onboarding in a new tab. This is where you enter ownership details and upload the documents.
   • The link expires after a few minutes. If it has timed out, select Regenerate form link and open it again.

4. Approval

   • Under Capabilities, setup is complete once both Can receive payments and Can receive payouts are active.
   • Verification is automatic in most cases. When a document needs to be better or clearer, Adyen asks for a new one, and Periode can re-send the form link so you can upload it.

Three rules that prevent most rejections

1. Everything must match the details you typed. The business name and account number on a document have to be identical to what was entered in the form. A different spelling, an abbreviation, or a missing number is enough to fail verification.
2. Use the business, never a personal account or document. Payouts can only go to an account in the onboarded business’s own name. An account belonging to an owner personally, or to a third party, is rejected and cannot be approved as an exception.
3. Upload the real document, not a summary of it. A bank’s own statement as an original PDF, or a clear photo of an ID, works. A retyped letter, a confirmation, or a cropped screenshot that hides key details does not.

The documents you will need

1. Proof of identity

   What works

   • A valid, unexpired passport, national ID card, or driver's licence for the person completing the onboarding.
   • A clear, full photo or scan. For a card, include both the front and the back.

   Common mistake

   • A blurry photo, a cropped edge, or an expired document.

2. Company registration

   What works

   • The official registration document from your country's business register, showing the exact legal name and registration number.

   Common mistake

   • A private agreement between partners, an invoice, or a document whose name does not match the form. See Company registration, in detail.

3. Proof of bank account

   What works

   • A monthly bank statement for the business account, downloaded as an original PDF from your online bank, showing the business name and the full account number.

   Common mistake

   • A letter or "confirmation" from the bank instead of a statement. See Proof of bank account, in detail.

Proof of bank account, in detail

This is the document that causes the most rejections, so it is worth getting exactly right.

It must be an original PDF. Download the statement directly from your online bank as a PDF. A photo of a screen, a scan of a printout, or a retyped copy can be rejected as not legitimate.

The name and account number must match and be fully visible. The statement has to show the business’s legal name and the full account number, and both must match what you entered in the form. Two things commonly go wrong:

• Part of the account number or the business name is cut off or hidden.
• The statement is for a personal account, with a personal name and a different account number, rather than the business account registered in onboarding.

If the names differ across documents, combine them. When the account is held under a trading name that differs from the registered legal name, put the bank statement and the supporting document (for example the registration certificate) together into a single file and upload that, so Adyen can see they refer to the same business.

The account must belong to the business. Payouts cannot be sent to an account owned by someone else, including a financing provider or a personal account of an owner. Also take care with bank connections that auto-fill an account for you: confirm the account that was pulled in is the business account, not another one linked to the same login.

Company registration, in detail

Upload the official document from the business register, and make sure the legal name and registration number on it are identical to what you typed into the form. A mismatch between the two is a frequent cause of rejection.

If the register lists owners, use the version of the document that shows the owners, not only the one that proves the business exists. Adyen also requires every individual who owns more than 25% of the business to be listed in the onboarding. Even with the correct document uploaded, verification fails if an owner above that threshold is missing from the ownership details.

By country

Adyen onboarding is available for businesses in Australia, Belgium, Canada, France, Germany, Ireland, the Netherlands, New Zealand, Norway, Sweden, the United Kingdom, and the United States. If your country is not available when you start, contact Periode so it can be enabled before you continue.

Norway: sole proprietorship vs company

A Norwegian sole proprietorship (ENK) must be onboarded as a sole proprietorship, not as a private company. A sole proprietorship selected as a company fails verification, because the entity type does not match the registration document. There is no founding document for a sole proprietorship; the certificate of registration from the Brønnøysund Register Centre is the right document, and its name and number must match the form.

By bank

The document you upload is the same for every bank: your account statement. What differs is where you find it in your online bank.

• Sign in to your online bank and look for statements or account statement, usually near the account’s transactions or documents. Open the most recent monthly statement and download it as a PDF. That PDF is the file to upload.
• Do not use the bank’s “confirmation of account” or a letter the bank sends on request. It is not a statement and will be rejected, even though it comes from the bank.
• Make sure the downloaded statement shows the full account number and the business name. If your bank hides part of the number in the default view, choose the full statement rather than a summary.

If your bank cannot give you a statement that shows the business name, visit a branch and ask for a printed statement for the business account that shows the legal business name, then scan or photograph it clearly.

If a document is rejected

A rejection almost always means a detail did not match or the wrong type of document was used. Work through this before trying again:

1. Check that the business name and account number on the document are identical to what you entered in the form.
2. Confirm you used the business account and the bank’s own statement as an original PDF, not a letter or confirmation.
3. For the registration document, confirm the legal name and number match, and that all owners above 25% are listed.
4. Upload the corrected document under Settings > Means of payment. If the Adyen link has expired, use Regenerate form link.

If it still does not go through after this, contact Periode. Periode can re-send the onboarding link, help check the document, and raise the case with Adyen on your behalf.

For Adyen’s full, up-to-date list of what each document must contain, see Adyen’s document requirements.